This Privacy Policy applies to the IdeaLogic website, website chatbot, demo-request forms, and related services that link to this policy. A separate customer agreement or product-specific notice may provide additional terms for certain services.
Information we collect
We may collect information that you provide directly, including:
- Your name, email address, company name, and other contact information.
- Information included in a demo request, support request, or other message you send us.
- Questions, responses, and other content submitted through an IdeaLogic-powered chatbot.
- Account, billing, or service information when you become an IdeaLogic customer.
We and our service providers may also automatically process technical information such as IP address, browser and device type, pages visited, timestamps, referring pages, and security or diagnostic logs. Cookies or similar technologies may be used where necessary to operate, secure, and understand use of the website and services.
How we use information
We may use information to:
- Respond to inquiries, schedule demonstrations, and provide requested services.
- Operate, maintain, secure, troubleshoot, and improve the website and IdeaLogic services.
- Configure and support customer chatbots, knowledge bases, integrations, and related features.
- Communicate about service updates, security matters, and relevant products or services.
- Detect fraud, misuse, abuse, or other activity that could harm users, IdeaLogic, or third parties.
- Comply with legal obligations and enforce our agreements.
How we share information
We may share information with vendors and service providers that help us host, secure, operate, analyze, communicate about, or support our services. These providers may process information only as needed to perform services for us and subject to their applicable agreements.
We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. IdeaLogic does not sell personal information for money in the ordinary meaning of the word.
Chatbot and customer content
If you interact with an IdeaLogic-powered chatbot, the organization operating that chatbot may determine what information it requests and how it uses the resulting conversation. That organization may have its own privacy policy. IdeaLogic may process conversation content on its behalf to provide and support the service.
Data retention and security
We retain information for as long as reasonably necessary to provide services, meet contractual or legal obligations, resolve disputes, and protect the security and integrity of our systems. Retention periods vary depending on the type of information and the reason it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Your choices and privacy requests
Depending on where you live and subject to applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information. You may also be able to object to or restrict certain processing. We may need to verify your identity before completing a request.
You can opt out of non-essential marketing emails by using the unsubscribe link in the message. Service and security communications may still be sent when necessary.
Children's privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
International use
Information may be processed in the United States and other countries where IdeaLogic or its service providers operate. Data-protection laws in those locations may differ from the laws where you live.
Changes to this policy
We may update this policy as our services or legal obligations change. We will post the revised policy on this page and update the date above. Material changes may also be communicated through other appropriate channels.
Contact us
For privacy questions or requests, contact IdeaLogic at mike@idealogic.com.