Training
Teach your chatbot how customers ask.
Training connects real customer wording to the behavior you want. Save important questions, decide how they should match, test the result, and review new wording over time.
Step 1Save customer questions
Step 2Test real wording
Step 3Review unmatched questions
Step 4Repeat as your business changes
Guides
01Training essentials
Train your chatbot
Add and organize questions, teach matching phrases, choose answer behavior, pin sources, test responses, and review unmatched questions.